.png)
Terms and Conditions and Privacy Notice
Last updated: May 22, 2025
In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, Dave & Nat Hosting, a brand owned by Viva Houses, SA de CV, with headquarters in Roma Norte, Mexico City, informs you that the personal data you provide will be used solely and exclusively for purposes related to the provision of our hosting services.
Cancellation Policy
Cancellations must be made more than 30 days prior to arrival to receive a refund.
No refunds will be issued if cancellation is requested less than 30 days in advance.
Data collected and Data transfer
Some of the information we may request includes: full name, email address, phone number, payment information, and dates of stay.
We do not share your personal data with third parties unless strictly necessary to comply with legal or contractual obligations.
Means to exercise ARCO rights
You have the right to access, rectify, erase, or object to the processing of your personal data (ARCO Rights). To do so, you can send a request to contacto@viva-houses.com. Your request will be processed within a maximum of 20 business days.
Use of the website
The content of this site is for informational and booking purposes only. You agree to use this site lawfully and in accordance with these terms.
Reservations
Reservations are subject to availability. By completing a reservation, you agree to the cancellation policies, prices in USD, and specific conditions of the selected accommodation. If you wish, you can also book directly with our team via WhatsApp or email.
Intellectual property
All content on this site (images, text, logos) is the property of Viva Houses, SA de CV, and is protected by copyright laws.
Limitation of liability
We do not guarantee that the site will be error-free or uninterrupted. We are not responsible for any losses arising from misuse of the site or the information contained therein.
Links to third parties
We may include links to other websites. We are not responsible for the content or privacy policies of these external sites.
Modifications
We reserve the right to modify these terms at any time. Updates will be posted on this page.
Contact
For any questions or comments about this site, please email us at contacto@viva-houses.com. Visits to our offices are by appointment only and are located in the Roma Norte neighborhood of Mexico City.
Purposes of the processing of personal data
The personal data we collect is used to:
Manage lodging reservations.
Contact you regarding your stay, changes or confirmations.
Respond to complaints, clarifications, or requests related to our services.
Send you promotional information, if you authorize it.